airweave Mattress | Free Shipping & 100 Night Trial

Trial, Shipping & Returns

100 Night Mattress & Topper Trial

We want to ensure your complete satisfaction. Since it may take some time for your body to adjust to the firmness of our products, we require a minimum trial period of 30 nights within the full 100 night return policy. That way we can ensure you've given your body enough time to try and adjust to your New airweave Mattress, New airweave Mattress Advanced, 30 Series Mattress, 50 Series Mattress, 70 Series Mattress, Top Mattress, Top Mattress Luxe, Futon, Portable, or Ritz Paris Collection product. If you are not completely satisfied you are eligible for a partial refund in the form of the original payment as long as you get in touch within 100 days from when your item was delivered AND you have tried the product for a minimum of 30 days. If you choose to return one of the items above, you will be subject to a $200 return service fee.

Please note that customers can receive a cash refund for their first mattress return, minus a $200 return fee. Any subsequent returns will only be eligible for store credit in the form of an airweave gift card.

Accessories Return Policy

All sales are FINAL for our accessories excluding the airweave Portable and Ritz Collection products.

If you receive an order that is defective, damaged or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at support@airweave.us within 48 hours of receiving your order for immediate assistance.

Shipping

Every airweave product ships free to all customers. We currently do not ship internationally or to Alaska, Hawaii, Canada at checkout but we are happy to provide shipping quotes for smaller items going to Hawaii or Canada. We cannot ship King or Cal King Mattresses.

For New airweave Mattress sizes King - Cal King and New airweave Mattress Advanced sizes Queen - Cal King Mattress orders: Please allow up to 7 business days to receive tracking information and up to 2-3 week for the delivery. These are considered oversized items that require special handling and freight service.
For all other sizes and items: Please allow up to 48 hours to receive tracking information and up to 5-7 business days for delivery. These are considered standard size and are shipped either by USPS, FedEx or UPS.

Return Procedure

If you wish to return your airweave, please contact support@airweave.us and provide your purchase information for assistance. Please note our policies differ depending on the item purchased. The airweave Mattress, Mattress Advanced, Futon, Top Mattress, Portable, and Ritz Paris Collection have a 100 day trial and a $200.00 return service fee.
100 Night Trial Items: Please continue your trial for 30 days in order to properly test out our products as your body needs time to adjust.
If you receive an order that is defective, damaged or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at support@airweave.us within 48 hours of receiving your order for immediate assistance.

Hawaii & Canada

Please contact us to begin your return request for any mattress, topper, portable which is under our 100 night trial policy. We can only refund you if you can donate or recycle the item on your own and provide proof of removal.

Accessories are FINAL SALE

Exchange

Looking to switch out the airweave you purchased for another model or size? Not a problem! Essentially we treat exchanges like a return and new purchase. Please get in touch with us at support@airweave.us with your order information and we can provide next steps.

airweave MattressFit

First Of Its Kind

MattressFit is a web-based application for body measurement analysis and data interpretation designed to work with the New Airweave Mattress Advanced. Using data interpretation and analysis, MattressFit will recommend one of five key mattress configurations for proper spine alignment for any body type. With just two photos using your smartphone camera, the tool will measure the full shape of your body and instantly analyze and present the mattress configuration.

All you need is a smartphone and someone to take 2 simple photos you, and you'll have your analysis completed within minutes.

Ready to get started? Click to activate MattressFit.

Our 5 Key Configurations

The New airweave Mattress Advanced's customizable configurations allow for personalized adjustments, ensuring that individuals can fine-tune the support levels to their specific body shape and preferences.

1 — 3 — 2

The 1-3-2 configuration, with soft support at the shoulders, firm support at the waist, and medium support at the legs, is well-suited for individuals with a normal or general body shape who experience back pain.

The firm support at the waist provides targeted support to the upper body, specifically addressing the lower back and waist and promoting proper alignment by distributing weight evenly to reduce pressure on the spine and surrounding muscles.

2 — 3 — 2

The 2-3-2 configuration, with medium support at the shoulder and legs, and firm support at the waist, is well-suited for individuals who have a larger or more generously proportioned body shape.

The firm, targeted support at the waist is beneficial for individuals who require additional support for proper spine alignment and even weight distribution.

1 — 2 — 1

The 1-2-1 configuration, with soft support at the shoulder and legs and medium support at the waist, is well-suited for individuals with a narrower or slimmer body shape.

With medium support at the waist, the configuration ensures proper alignment and support for the middle section of the body. This level of support promotes a neutral spine position, helping to maintain healthy body alignment during sleep.

2 — 2 — 2

The 2-2-2 configuration, with medium support at the shoulders, waist, and legs, is well-suited for individuals with average proportions or relatively symmetrical body shapes.

It offers a supportive surface with a moderate level of softness, providing a well-rounded balance of cushioning and support.

1 — 2 — 2

The 1-2-2 configuration, with soft support at the shoulders and medium support at the waist and legs, is well-suited for individuals with wider shoulders or with broader upper body proportions.

It can also be suitable for those who prefer a softer feel at the head or desire targeted softness in the upper body area while still maintaining support in other areas.