Try at Home Before you Buy




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Mattresses
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Frequently Asked Questions
Try Before You Buy
- Pick a product: Add 1 item to your cart to try
on at home.
- Try it at home: Once your item is delivered to
your home, your 30 day trial period begins.
- Decide: If you love it, keep it! At the end of
your trial period, keep what you like and send back the rest. You will only be
charged for what you keep*
*Return shipping costs are referenced in the “Do
I have to pay for return shipping?” section below.
- You can try 1 item at once.
- The Trial Period is 60 nights of restful sleep. To ensure you experience the full benefits of Airweave's unique technology, we require you to sleep on your new product for a minimum of 14 days before initiating a return or exchange..
All trial items are for in
house use only and must be returned in like new condition to qualify for a
refund.
- At the end of your Try Period, if we do not hear
from you then we know you loved your item(s) and you will be automatically
charged.
- If you wish to return your airweave, please
contact support@airweave.us
for assistance with your purchase information.
- Yes, absolutely. Simply select the 'Pay Today'
button for items you want to purchase and the & 'Try Before You Buy' button
for items you want to trial.
- Your Try period starts when all of the items
from your Try Before You Buy order are delivered.
- If you change your mind and want to return it -
no problem.
- As long as it falls within our return period,
you can initiate a return the same way you would do so with a regular return
with us. Click here
to learn more about our Return Policy.
- 60 NIGHT AIRWEAVE MATTRESS 70, 50, 30,
FUTON, & TOP MATTRESS TRIAL
If you choose to return one of the items above, you will
be subject to a $199 transportation service fee and 15% recycling fee. If you
choose to return the airweave Mattress 70, you will be subject to a $475
transportation service fee and 15% recycling fee. Please note that customers
can receive a cash refund for their first mattress return, minus a $199
transportation service fee. Any subsequent returns will only be eligible for
store credit in the form of an airweave gift card.
- 60 NIGHT AIRWEAVE MATTRESS &
AIRWEAVE MATTRESS ADVANCED TRIAL
If you choose to
return one of the items above, you will be subject to a $199 transportation
service fee and 15% recycling fee. Please note that customers can receive a
cash refund for their first mattress return, minus a $199 transportation
service fee and 15% recycling fee. Any subsequent returns will only be eligible
for store credit in the form of an airweave gift card.
- You can find the
tracking information for your order in the shipping confirmation email that is
sent as soon as your items are fulfilled.
- Your order will ship as soon as the order is finished
being prepared and you will receive an email to confirm.