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Refund policy

60 Night Mattress, Futon, and Topper Sleep Trial

We want to ensure your complete satisfaction. Since it may take some time for your body to adjust to the firmness of our products, we require a minimum trial period of 14 nights within the full 60 night return policy. That way we can ensure you've given your body enough time to try and adjust to your Airweave Takumi 2.0, Nagomi 1.0, Mattress Topper, Mattress Topper Luxe, Futons, and Travel Mattress Topper.

If you are not completely satisfied you are eligible for a partial refund in the form of the original payment as long as you get in touch within 60 days from when your item was delivered AND you have tried the product for a minimum of 14 days. If you choose to return one of the items above, you will be subject to a $199 transportation service fee and 15% recycling fee.

Please note that customers can receive a cash refund for their first mattress return, minus a $199 transportation service fee and 15% recycling fee. Any subsequent returns will only be eligible for store credit in the form of an airweave gift card.

*Exclusively for Kiwami 3.0

If you are not completely satisfied, you are eligible for a partial refund in the form of the original payment as long as you get in touch within 60 days from when your item was delivered AND you have tried the product for a minimum of 14 days. If you choose to return one of the items above, you will be subject to a $475 transportation service fee and 15% recycling fee.

Please note that customers can receive a cash refund for their first mattress return, minus a $475 transportation service fee and 15% recycling fee. Any subsequent returns will only be eligible for store credit in the form of an Airweave gift card.

Accessories 

All sales are FINAL for our accessories. If you receive an order that is defective, damaged or was shipped incorrectly, you must keep the item in its original packaging with all tags in tact and contact us at support@airweave.us within 48 hours of receiving your order for immediate assistance.